The operational intelligence layer
Everything your organisation knows — and everyone reaching out to it — handled the moment it matters.
Mikora connects your knowledge, your customer conversations, your incoming leads, your CRM and your reporting into a single operational layer. Routine questions and new enquiries are handled in seconds. Anything that carries risk — or revenue — reaches the right person immediately.
One layer across the organisation. No new app to learn.
Questions and leads in — capability out
The problem
Everything important still waits on a person being free.
Inside the organisation, a new starter asks their manager, a technician asks the senior engineer, a branch asks head office — the same questions, answered from memory by the same few people. Outside it, an enquiry lands at 9pm and waits until someone is back at their desk.
Knowledge held in people doesn’t scale — it queues. And demand that waits, cools. Both are capacity you’re paying for and losing.
Interrupted experts
Your most valuable people spend their days answering questions they’ve answered a hundred times before, instead of doing the work only they can do.
Slow to respond
Enquiries that arrive out of hours, or sit unseen in an inbox, are reached late or not at all — after the customer has already moved on.
Inconsistent answers
Ask three people, get three answers. Every variation becomes a different process, a different standard, a different risk.
Knowledge — and leads — that walk out the door
When an experienced person leaves, what they never wrote down leaves too. When a lead is never logged, it’s gone just as quietly.
The bottleneck compounds as you grow — on both sides of the organisation. Mikora breaks the chain at the second line.
How Mikora works
One layer between everything you know and everyone who needs it.
Mikora sits across the organisation — connected to what you know, present in every channel where your people and your customers reach you.
Connect your knowledge and your channels
Your procedures, policies, training and expert knowledge become one structured organisational memory — reviewed, approved and owned by you. Your website, WhatsApp and Meta and Google lead forms connect into the same layer.
Answer and capture in real time
Employees and customers ask in the channels they already use, and Mikora answers in seconds from your approved knowledge. Every new enquiry is captured, scored and qualified the moment it arrives — nothing waits for someone to be free.
Route, sync and escalate
Hot leads alert the right person instantly and sync to Zoho or HubSpot. High-risk questions escalate to a specialist with full context. And every interaction — answered, captured or escalated — feeds your operational picture.
The conversation is just the surface. Underneath it: organisational memory, lead intelligence, CRM workflow, escalation logic and human oversight — and a live picture of how knowledge and demand move through your organisation.
Capabilities
One layer. Several kinds of intelligence.
Mikora is configured around what your organisation needs most — and every part runs on the same connected layer, not a stack of disconnected tools.
Customer Intelligence
Website and WhatsApp assistants that remember context, answer from your approved knowledge, and hand off to your team the moment a person should take over.
Marketing & Lead Intelligence
Capture demand from Meta, Google and your site; score and qualify every enquiry; route hot leads the instant they appear.
Revenue & CRM Workflow
Two-way sync with Zoho and HubSpot, automated sales and support handoffs, and records that stay current without anyone updating them.
Knowledge & Support Infrastructure
Internal assistants that turn your procedures and expertise into instant, consistent answers for every team — out of hours, every site.
Executive Dashboards & Reporting
One live picture of conversations, leads and knowledge for the people who run the organisation. Decision support, not raw data.
Custom Automation Systems
Bespoke workflows across the tools you already run — built on n8n, Zapier and Make — connecting what your organisation uses into one operating layer.
Operational intelligence
Every question — and every enquiry — is telling you something.
Most organisations have no idea what their people don’t know, where their demand is really coming from, or which leads went cold. The signal is scattered across inboxes, corridors, chat threads and ad platforms.
Mikora captures that signal and turns everyday activity into an executive instrument — operational, marketing and revenue intelligence in one view.
- The questions and enquiries asked most — internal and from customers
- Where demand is coming from — which channels, campaigns and pages convert
- Which leads are hot, and how fast they’re reached — response time as a number
- Where uncertainty and risk concentrate — teams, sites, topics
- Gaps in documentation and process — before they become incidents or lost revenue
A new layer
Not another system to manage.
Every system in your stack manages a function. None of them manages how knowledge, conversations and demand actually move.
Mikora doesn’t replace these systems. It sits between your people, your customers and everything your organisation knows — and keeps them in sync.
Outcomes
What changes.
Every enquiry answered fast
New leads and customer questions are met in seconds, day or night — before they go elsewhere.
No lead lost
Every enquiry is captured, scored and followed up. Nothing slips through an inbox again.
Experts unblocked
Routine questions stop reaching senior people. Their expertise scales; their calendar doesn’t pay for it.
Faster onboarding
New starters become independent in weeks, not months — supported around the clock from day one.
Consistency by default
Every team member, site and shift — and every customer — gets the same approved answer.
One source of truth
Knowledge and customer history become organisational property — available regardless of who’s on leave or who’s moved on.
See what this looks like configured around your organisation.
Start a conversationIndustries
Wherever work runs on expertise.
Mikora is industry-agnostic by architecture: it is configured around your knowledge, your escalation paths and your standards. If your organisation depends on getting consistent, correct answers to the people doing the work — it applies.
Human oversight
Built to extend your experts. Never to replace them.
Mikora is designed around a simple division of labour: the system absorbs repetition, your people keep judgement.
- Routine questions, answered instantly
- First response to every enquiry, day or night
- Lead capture, scoring and routing
- Consistent guidance from approved knowledge
- Out of hours, every site, every shift
- Judgement calls and high-risk decisions
- Escalations — delivered with full context
- Approval of every piece of knowledge
- Final say. Always.
The next decade of organisational performance won’t be decided by who knows the most. It will be decided by who can reach what they already know.
Mikora exists to make your organisation’s intelligence as available as its electricity. Not as information — as capability.
Founding partners
Mikora is being shaped with a small number of founding organisations.
Early partners work directly with the founding team. The platform is configured around your operation, your standards and your escalation paths — and your experience shapes where Mikora goes next. If the bottleneck on this page sounds familiar, we should talk.
Questions
Asked before you ask.
Is Mikora a chatbot?
Chat is one way people reach Mikora — your team inside WhatsApp or internal messaging, your customers on your website. The product is what sits underneath: structured organisational memory, lead capture and qualification, escalation logic that routes risk and revenue to humans, and an intelligence layer that shows leaders how knowledge and demand move through the business. The conversation is the access point, not the system.
Where do Mikora’s answers come from?
From your organisation — your procedures, policies, training material and expert input, reviewed and approved before they are used. Mikora doesn’t answer from the open internet, and your knowledge isn’t shared beyond your organisation.
Can Mikora handle customer enquiries and our CRM, not just internal questions?
Yes. The same layer answers customers on your website and WhatsApp, captures and qualifies leads from Meta and Google, and syncs with Zoho, HubSpot and others — routing hot leads to the right person automatically. Internally, it answers your own people from your approved knowledge. One operational layer across both.
What happens when a question is high-risk or uncertain?
It is escalated immediately to the person your organisation has designated, with the full context of the conversation attached — rather than answered automatically. Escalation paths are configured around your structure and your standards.
How is Mikora set up?
Each deployment is configured around your organisation: your knowledge sources, communication standards, escalation pathways and reporting requirements. You don’t adapt to Mikora — it is shaped to how you already operate.
Which industries does Mikora serve?
Any organisation that runs on expertise and consistency — from healthcare and manufacturing to franchise networks, field operations and professional services. The platform is industry-agnostic; the configuration is specific to you.
What does Mikora replace?
Usually nothing. It sits alongside your existing systems as a layer between your people and what your organisation knows — reducing the load on your experts, not the tools you’ve already invested in.
Your organisation already knows the answers — and your next customer is already reaching out.
Mikora makes sure everyone can reach what they need — your people and your customers alike. Tell us about your operation, and we’ll show you what it looks like with an intelligence layer across it.
[email protected]You’ll be talking directly to the founding team.