WhatsApp Support Intelligence
Your knowledge base. Their pocket. Instantly.
Your team and your customers get accurate answers on WhatsApp in seconds — drawn from your own training materials, SOPs, protocols and internal know-how — with intelligent escalation to your experts when it matters.
The problem
Support queries arrive at all hours and wait until morning.
Your best people answer the same questions on repeat.
Written manuals exist but nobody opens them mid-job.
How Mikora solves it
Answers from your own materials
Your SOPs, manuals, and protocols power every response, so answers are always accurate to your standards.
AESTHETICS
Client has mild redness 48h after a plasma session — normal?
Yes — mild erythema is expected up to 72h. Escalate if swelling spreads or blisters form.
Source: Clinical Aftercare Guide
CONSTRUCTION
What clearance does the V240 need for a wall install?
150mm on all sides, 300mm above. Anchor into solid masonry only.
Source: Install Manual v4
HEALTHCARE
Which cycle sterilises the S-line handpieces?
Cycle B — 134°C for 3 minutes, pouched. Log the batch in the register.
Source: Infection Control SOP
Every answer in seconds — each from your own documents
Intelligent escalation
Questions that need a human route to your team with the full conversation attached.
Customer reporting an intermittent fault after install — advice?
Your training team notified — full conversation context attached
Complete conversation intelligence
Every question logged, revealing knowledge gaps and training opportunities.
- V240 — wall install clearance21:04
- Maintenance — quarterly service checklist19:48
- Warranty — registration query18:15
142 conversations — 9 escalated
Verified, not just generated
Every answer is backed by documents your named experts signed off — with corrections that outrank the knowledge base the moment they’re confirmed. Accountability no generic chatbot can offer.
Can I use the M8 setting on sensitive areas?
No — updated guidance: use M5, two passes maximum. This correction was confirmed by your Head Trainer and now outranks the original manual.
Corrections outrank the knowledge base the moment they're confirmed
Answers in seconds, day or night.
Trainer hours reclaimed every week.
Support quality consistent for everyone you support.
Related capabilities
Ready to see Mikora in action?
Put your expert knowledge on WhatsApp — verified answers, 24/7, with your team in the loop.